FAQs
Last Updated: July 2025
- No. We sell imitation/fashion jewelry — not real gold, silver, or diamonds.
- All product descriptions clearly mention the materials used.
- No warranty or guarantee is provided on polish, stones, or color.
- With proper care (avoid perfumes, water, and sweat), imitation jewelry can last longer.
- We accept secure online payments (UPI, cards, net banking).
- Cash on Delivery (COD) is available in select locations.
- Yes, orders can be canceled before dispatch.
- Once shipped, cancellations are not allowed.
- Returns are accepted only if:
- Wrong product is sent, OR
- The item is damaged during delivery.
- A valid, unedited unboxing video must be provided within 30 minutes of delivery.
- Refunds are processed within 7–10 business days after claim verification.
- Online payments → refunded to original method.
- COD → refunded via UPI/bank transfer.
- Orders are delivered within 3–7 business days depending on your location.
- Delays due to courier companies or festivals are beyond our control.
- No exchanges are allowed after delivery.
- Only wrong/damaged items (reported within 30 minutes with video proof) qualify for return/refund.
Refusing COD orders repeatedly may lead to blocking COD service for your account/address.
- Store in a dry box/pouch when not in use.
- Avoid contact with water, perfumes, and sweat.
- Wipe gently with a soft cloth after use.
Disclaimer: By placing an order on Best of Buy, you acknowledge and agree to these policies,
including the requirement to submit a valid, unedited unboxing video within 30 minutes of delivery
for any return or refund claim. Claims submitted after this period, or without proof, will not be considered.
